What is the primary purpose of the Flight Operations Manual (FOM) at Envoy Air?

The primary purpose of the Flight Operations Manual (FOM) at Envoy Air is to provide guidelines and standard operating procedures for flight operations. This includes essential information that ensures all flight crew members are aware of and can adhere to the protocols necessary for safe and efficient flight operations. The FOM serves as a comprehensive reference to standardize practices across the company, ensuring consistency and safety in all flight-related tasks. It helps in maintaining regulatory compliance, promoting operational efficiency, and enhancing safety by outlining procedures and responsibilities for various scenarios that flight crews may encounter.

The other options, while they may pertain to specific functions within the airline, do not capture the primary objective of the FOM. Evaluating employees, safety protocols for ground crew, and customer service policies are important aspects of airline operations, but they fall outside the scope of what the FOM primarily addresses, which is the operational guidelines necessary for the successful and safe conduct of flight operations.