What guidelines does the FOM provide regarding passengers with disabilities?

The guidelines provided in the Flight Operations Manual (FOM) specifically emphasize the importance of accommodating passengers with disabilities and ensuring compliance with relevant regulations. This is critical for maintaining safety and accessibility for all passengers, as well as aligning with the legal requirements involved in air travel. The FOM outlines detailed instructions for how flight personnel should assist these passengers, from their initial arrival at the airport through to boarding and during the flight, as necessary.

Establishing these procedures helps to create a supportive environment and upholds the airline's commitment to inclusivity. This approach not only secures compliance with regulations such as the Air Carrier Access Act but also enhances the travel experience for individuals with disabilities, ensuring their needs are met effectively and compassionately.